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Are you getting the outcomes you need from your ITSM?

From communication breakdowns to high labor costs, subpar IT service can quickly derail your business.

Book your personalized strategy session now to learn how our service management solutions can power up productivity, improve accountability, and slash expenses.

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Improve productivity while cutting costs.

Why choose Buchanan? Because your outcomes hang in the balance. And the first step in achieving those outcomes is finding the proper support and management for your ITSM.

ITSM as a Service (ITSMaaS)

Our ITSMaaS provides a fully managed, cost-effective solution that combines a top-tier ITSM platform (BMC Helix) with expert implementation and ongoing administration, quickly turning your pain points into power sources:
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Improved Productivity & Accountability
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Faster Resolution Times
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Lower Cost Per Issue
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Better End User Customer Satisfaction
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Detailed Analytics & Reporting
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Process & Compliance Tracking
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Improved Uptime
Your Tools, Our Talent

Need ITSM but not BMC Helix? We've got you.

Our expert team will manage your existing IT service tool and deliver the same powerful outcomes you need to grow your business.

IT Service Management Consulting

Are you dealing with workflow challenges and operational inefficiencies? Consider our ITSM consulting services. We provide expert guidance, advice, and a roadmap for helping you achieve the following outcomes from your ITSM:
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Improved Service Delivery
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Defined Service Catalog
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Reduced Downtime
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Faster Change Management
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Business to IT Alignment
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Cost Optimization
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Enhanced Visibility & Insights
What exactly is included with ITSM?
  • Icon for a green checkmarkIncident Management
  • Icon for a green checkmarkProblem Management
  • Icon for a green checkmarkChange Management
  • Icon for a green checkmarkService Request Management
  • Icon for a green checkmarkKnowledge Management
  • Icon for a green checkmarkSelf-Service Portals
  • Icon for a green checkmarkAutomation and AI Integration

AI and automation that understands. IT that delivers.

Ready to scale your IT support without scaling your costs? Buchanan's AI- and automation-powered solutions can transform both the customer and employee experience.

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Advanced IVR

Leverage AI-powered Interactive Voice Response (IVR) systems to cater to diverse needs, support revenue growth, and streamline operations.
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RPA Automation

Seamlessly integrate robotic process automation (RPA) into critical platforms, automating repetitive tasks and workflows to boost productivity.

Ready for Buchanan's best-in-class IT Service Management solutions?

Book your personalized strategy session now.

Book Strategy Session